Sportuna Privacy Policy

Welcome to Sportuna. We are committed to safeguarding your privacy and ensuring the security of your personal data when you use our website located at sportuna.me.uk and our related services. This Privacy Policy explains how we collect, process, store, share, and protect your information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Gambling Act 2005.

1. Data Controller

Sportuna Limited, registered in the United Kingdom, is the data controller responsible for your personal information. If you have any questions or concerns about your data or this policy, please contact our Data Protection Officer at [email protected].

2. Information We Collect

We collect and process various types of personal data to provide you with our services safely and efficiently. These include:

  • Full name, date of birth, and gender
  • Contact details such as email address, phone number, and postal address
  • Account registration details, including username and password
  • Verification documents (e.g., passport, driver’s licence) for identity checks
  • Financial information related to deposits, withdrawals, and payment methods
  • IP address, device information, and browser data
  • Usage data including your interactions with our website and services
  • Information from third-party sources to prevent fraud and promote responsible gambling
  • Special category data (such as health information) only if voluntarily provided, e.g., for self-exclusion or support services

3. How We Use Your Data

Your personal data is processed for the following purposes:

  • To create and manage your account and provide our gaming services
  • To verify your identity and age, ensuring compliance with UK gambling laws
  • To process financial transactions securely and efficiently
  • To comply with legal and regulatory obligations, including anti-money laundering (AML) and responsible gambling requirements
  • To communicate important updates, account information, and changes to our services
  • To administer promotions, bonuses, and competitions, where applicable
  • To personalise your experience and tailor offers based on your preferences
  • To analyse and improve our services, website functionality, and security
  • To detect, prevent, and investigate fraud, money laundering, and other criminal activities
  • To comply with requests related to self-exclusion and responsible gambling support

4. Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

  • Your explicit consent (e.g., marketing communications)
  • Performance of a contract (e.g., provision of gaming services)
  • Compliance with legal obligations (e.g., age verification, AML)
  • Our legitimate interests, such as improving service quality and security, balanced against your rights and freedoms

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes described above or to comply with legal and regulatory requirements. Generally, data is retained for up to five years after account closure or last activity unless a longer period is required (for example, for ongoing investigations or self-exclusion records).

6. Marketing Communications

We may send you marketing communications about our products or those of trusted partners, but only if you have given your consent. You can manage your preferences or withdraw consent at any time through your account settings or by following the unsubscribe links in our emails.

7. Cookies and Tracking Technologies

Sportuna uses cookies and similar technologies to enhance your experience on our website. These include:

  • Essential cookies necessary for website operation and security
  • Preference cookies to remember your settings
  • Analytical cookies to understand website usage and improve performance
  • Advertising cookies to deliver relevant promotions and offers

You can control cookie preferences via your browser settings; however, disabling some cookies may affect site functionality.

8. Sharing and Transfer of Data

We may share your personal data with:

  • Service providers such as payment processors, software suppliers, and verification agencies
  • Regulatory and law enforcement authorities as required by law
  • Affiliated companies within the Sportuna corporate group
  • Third parties authorised by you to receive your data

If your data is transferred outside the United Kingdom or European Economic Area (EEA), we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the UK Information Commissioner’s Office (ICO).

9. Data Security

We implement robust technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. These include encryption, secure servers, access controls, and regular security assessments.

10. Your Rights

You have the following rights regarding your personal data:

  • The right to be informed about how your data is used
  • The right to access the personal data we hold about you
  • The right to correct inaccurate or incomplete data
  • The right to request erasure of your data in certain circumstances
  • The right to restrict or object to processing based on legitimate interests or direct marketing
  • The right to data portability, allowing you to receive your data in a structured, commonly used format
  • The right to withdraw consent at any time without affecting prior processing
  • The right not to be subject to automated decision-making, including profiling, with legal or similarly significant effects

To exercise any of these rights, please contact us at [email protected]. We will respond promptly and in accordance with applicable laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technology. We encourage you to review this page regularly. Continued use of our services after updates constitutes acceptance of the revised policy.

12. Complaints

If you have any concerns about how we handle your personal data, please contact us first at [email protected]. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s independent data protection authority. More information is available at https://ico.org.uk.

13. Responsible Gambling

Sportuna is committed to promoting responsible gambling. If you or someone you know needs help, please visit BeGambleAware for advice and support.

Last updated: June 2024