Responsible Gaming at Sportuna

Welcome to Sportuna, where your safety and enjoyment are our top priorities. We recognise that gambling should be a fun and entertaining pastime, but we also understand that for some individuals, it can become a source of harm. In line with the United Kingdom’s Gambling Commission regulations and the UK Gambling Act 2005, Sportuna is dedicated to fostering a safe, transparent, and responsible gaming environment for all our customers.

Your Responsible Gambling Tools

To help you maintain control over your gambling activity, Sportuna offers a comprehensive suite of in-account features designed to support responsible play:

  • Deposit Limits: Set daily, weekly, or monthly limits on the amount of money you can deposit, helping you manage your spending effectively.
  • Wager and Loss Limits: Define maximum amounts you can stake or lose within a specified timeframe to keep your gambling within budget.
  • Session Time Limits: Choose how long you wish to play by setting session timers. You will receive alerts when your session time is about to end.
  • Time-Outs: Temporarily suspend your account access for a minimum of 24 hours up to 30 days, giving you a break from gambling when needed.
  • Self-Exclusion: If you feel you need to stop gambling for a longer period, you can self-exclude for six months, one year, or even longer, in accordance with UK Gambling Commission guidelines.
  • Permanent Account Closure: You may request permanent closure of your account at any time if you decide to cease gambling altogether.

Recognising the Signs of Problem Gambling

Gambling should always remain a leisure activity. If you notice any of the following signs in your behaviour, it may be time to seek help or adjust your gambling habits:

  • Trying to win back losses by gambling more (chasing losses).
  • Borrowing money or selling possessions to fund gambling.
  • Spending more time or money on gambling than intended.
  • Neglecting work, family, or social commitments due to gambling.
  • Experiencing arguments or tension with friends or family over your gambling.
  • Using money intended for essentials such as rent, bills, or food to gamble.
  • Constantly thinking about gambling or planning your next bet.

If you identify with any of these behaviours, we encourage you to pause your activity and use the tools available or seek professional advice.

Tips for Responsible Gambling

To help you enjoy gambling responsibly, consider the following practical advice:

  • Set a budget before you start and never exceed it.
  • View gambling as entertainment, not a way to make money.
  • Never gamble with money you cannot afford to lose or with borrowed funds.
  • Take regular breaks and avoid chasing losses.
  • Balance gambling with other hobbies and social activities.
  • Avoid gambling when feeling stressed, upset, or under the influence of alcohol or drugs.
  • Only use disposable income for gambling, never essential living expenses.

Self-Assessment and Support

Not sure about your gambling habits? Sportuna offers an anonymous self-assessment quiz accessible within your account to help you evaluate your behaviour. For personalised guidance, our Responsible Gambling Team is available 24/7 via [email protected] or Live Chat.

Account Restrictions and Exclusion Options

If you feel the need to take a step back from gambling, we provide several options:

  • Time-Out: Temporarily suspend your account access from 24 hours up to 30 days.
  • Self-Exclusion: Longer-term exclusion from 6 months to multiple years, aligned with UK Gambling Commission standards.
  • Permanent Account Closure: Request permanent closure by contacting support via email or Live Chat.
  • Withdrawal of Funds: Please ensure you withdraw any remaining balance before closing your account.
  • Reactivation Policy: Accounts closed for non-problem gambling reasons may be considered for reopening after a thorough review. We reserve the right to refuse reactivation if it is deemed harmful to your well-being.

Protecting Minors

Sportuna adheres strictly to the UK legal requirement that only individuals aged 18 or over may gamble. We are committed to preventing underage gambling through rigorous age verification processes. To help protect children and vulnerable individuals, we recommend:

  • Using parental control software such as Net Nanny or Qustodio.
  • Keeping login details and payment information secure and out of reach of minors.
  • Logging out of your account when not in use and avoiding saving passwords on shared devices.
  • Disabling browser password auto-fill functions on shared devices.

For more advice on online safety for children, please visit the Better Internet for Kids website.

Help for Gambling Addiction

If you or someone you care about is struggling with gambling addiction, professional help is available. We encourage you to reach out to the following UK-based organisations:

Additionally, you can download free software like BetBlocker, which blocks access to gambling sites across all your devices.

Contact Us

If you have any questions or concerns about responsible gambling at Sportuna, please contact our Responsible Gambling Team at [email protected] or reach out via Live Chat. We are here to support you every step of the way.

Remember: Gambling should always be an enjoyable activity. Stay in control, play responsibly, and never hesitate to seek help if you need it.